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Your complete technology partner, with a Yorkshire heart

Born and bred in Sheffield, we’re proud of our roots and the way we’ve grown: by building lasting relationships, not chasing quick wins.

While other IT Managed Services Providers (MSPs) expand through flashy acquisitions, we grow organically, learning, adapting, and always putting our customers first.

What started with two technology enthusiasts back in 2007, determined to do things better, has evolved into a close-knit team of experts who all share one vision: Making technology work for businesses, not the other way around.

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Our story

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Danny Kirkby is born

Future founder and Technical Director of One2Call Danny Kirkby is born in Sheffield.

Danny is the oldest of three, with two sisters, Becky and Steph, who would also go on to work at One2Call).

1979
a black and white picture of a 2 or 3 month old boy

Nick Bass is born

A few years later future Managing Director of One2Call is born, also in Sheffield.

While Danny's family is in the business, with Nick business is in the family. Growing up his parents owned their own restaurants, showing young Nick the 

1982
A picture of two telecoms installers in 2007

Danny founds his own businesses

Danny decides businesses aren't getting a good enough service from phone system installers, and starts his own business to prove it can be done better.

 

2005
A picture of two telecoms installers in 2007

Nick starts out on his own

Taking advantage of the deregulation of the UK telephone network, Nick forms Bass Comms, providing telecoms packages to South Yorkshire businesses.

 

2005
Danny Kirkby at work in One2Call office

One2Call is formed

Danny provides systems, Nick provides services - it's a no-brainer! They decide to work together, and One2Call is formed.

2007
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SIP pioneers

One2Call becomes one of the first providers of SIP trunks (voice calls over the internet) to SMEs in South Yorkshire as part of an early adoption trial. It wasn't without it's hiccups, but soon allowed One2Call 

2008
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IT and networking added

Due to the success of our customer-first approach to telecoms, customers keep asking if we can support their IT too!

Well, if you insist...

2009
Connection vouchers 2015

Bringing Superfast to South Yorkshire

Despite being a small independent, we helped South Yorkshire businesses claim more than £250,000 in Government grants towards business-boosting better broadband!

2014
2015 old unit

IT network services grow

As reach the mid-point of the 2010s our IT support, networking and security services really start to grow. More people in this team pic deal with IT support and IT networking than telecoms and connectivity. Amazingly, six of the nine people shown are still with One2Call!

2015
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Become Cisco partners

As reach the mid-point of the 2010s our IT support, networking and security services really start to grow. Businesses now expect always-on internet, everywhere, and we're ready to make that happen!

2015
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Supporting local music

In 2012 we were proud to support live and local music by sponsoring a stage at Mosfest, a popular Sheffield music festival that has been running since 2012. Cast and The Lightening Seeds were amongst the acts performing.

2017
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MDM launches

As our customers became more mobile, they required better security and device management. This picture is out first ever batch of Mobile Device Management handsets.

2018
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Become Microsoft partners

As our cloud and security services expand we decide to formalise our expertise by qualifying as Microsoft partners. This puts us in a good place to help our customers during the COVID inspired rush tot he cloud.

2019
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Expand into new offices

Our continued growth inevitably meant we'd need more space. Thankfully a 10,000 sq ft unit became available just around the corner - so in 2021 we made the short move from Unit 16 to Unit 2 Longacre Close!

2021
Sheffield Wednesday sponsorship announcement

Official partners of Sheffield Wednesday FC

Our growing status in the community is reflected by a new partnership with Sheffield Wednesday FC.

2024
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South Yorkshire Apprenticeship Awards Finalist

We were delighted to be recognised for our continued investment in local talent via our apprenticeship programme, which supplies nearly a quarter of our workforce.

2025
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Ready for a chat?

Our expert consultants are ready to help.

Let's spend 15 minutes exploring your business challenges and how we can help.

Our values - RISE UP

At One2Call our values truly are our values.

Through a series of sessions we worked together as a business to decide what we needed from each other for our business to succeed.

We then whittled these down to these 6 core values, which some bright spark then turned into this handy acronym. And through living these values every day we can truly RISE UP to our customer's expectations, and beyond.

RISE UP - R

Responsibility

Responsibility

Own it.

Follow through.

Be accountable.

RISE UP - I

Integrity & Trust

Integrity & Trust

Honesty.

Transparency.

Doing the right thing.

RISE UP - S

Service Excellence

Service Excellence

Make every interaction smooth, professional & reassuring.

 

RISE UP - E

Effort = Results

Effort = Results

Work smart.

Go beyond quick fixes.

Solve problems properly.

RISE UP - U

Understanding & Growth

Understanding & Growth

Learn from mistakes.

Refine processes.

Improve every day.

RISE UP - P

Performance & Achievement

Performance & Achievement

Ensuring measurable success.

Achieving high standards.

Our team

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Theo Cup 2023 in aid of The Sheffield Children's Hospital Charity.

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Charity Skydive in aid of Sheffield Children's Hospital.

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Three Peaks challenge in support of Sheffield Children's Hospital Charity..

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Simon running Round Sheffield Run in support of Sheffield Children's Hospital Charity.

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Competing in 2022 Theo Cup on support of Sheffield Children's Hospital.

Our latest stats

(June 2025)
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99min

Average time to response

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6h

Average time to resolution

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%

Customer satisfaction score (CSAT)

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89

NPS score (scale -100 to 100)

Let's stay connected!

Linkedin for businessy stuff (obv), others for more general updates and fun (incl our #One2CallOwls ticket giveaways)