We’re proud to share that One2Call has once again successfully passed our ISO 27001 certification audit. This internationally recognised standard for information security management isn’t just a tick-box exercise for us — it’s a core part of how we operate and deliver value to our customers.
But what does ISO 27001 really mean for you as a customer of an IT Managed Service Provider (MSP)? Why should you care about our certification status? And how does it impact your business?
Let’s take a closer look.
ISO 27001 is the global standard for Information Security Management Systems (ISMS). It provides a framework for managing sensitive company and customer information so that it remains secure, confidential, and available when needed.
The standard covers everything from:
To achieve certification, we undergo a rigorous audit process conducted by an independent body. This includes reviewing our documentation, interviewing staff, and testing our systems and processes. And it doesn’t stop there — we’re audited annually to ensure we’re maintaining and improving our ISMS.
As a business owner or IT decision-maker, you’re constantly balancing risk, compliance, and operational efficiency. When you partner with an MSP like One2Call, you’re trusting us with your infrastructure, your data, and in many cases, your reputation.
Here’s how our ISO 27001 certification benefits you directly:
Cyber threats are evolving daily. ISO 27001 ensures we have robust controls in place to protect your data from unauthorised access, loss, or corruption. From firewalls and encryption to access policies and staff training, every layer is covered.
Whether you’re subject to GDPR, Cyber Essentials, PCI-DSS, or industry-specific regulations, working with an ISO 27001-certified MSP helps you demonstrate due diligence. Our processes are designed to support your compliance journey, not complicate it.
In the unlikely event of a security incident, our ISO-aligned processes ensure we respond quickly, transparently, and effectively. We have predefined playbooks, escalation paths, and communication protocols to minimise disruption and protect your interests.
Knowing that your MSP is independently audited and certified gives you confidence that we’re not just saying the right things — we’re doing them. It’s a mark of trust, professionalism, and accountability.
At One2Call, ISO 27001 isn’t a standalone initiative — it’s woven into everything we do.
Whether you’re using our:
…you benefit from the same high standards of security and governance.
Our internal teams are trained to think security-first. Our systems are monitored and maintained with risk in mind. And our leadership is committed to continuous improvement — not just for compliance, but because it’s the right thing to do.
One of the most powerful aspects of ISO 27001 is that it’s not just about technology — it’s about people and culture.
Every member of our team, from helpdesk to directors, is trained in information security awareness. We run regular internal audits, phishing simulations, and policy reviews. We encourage a culture where security is everyone’s responsibility.
This means that when you call us for support, you’re not just getting technical expertise — you’re getting a partner who understands the importance of protecting your business.
ISO 27001 isn’t a one-and-done certification. It requires ongoing effort, investment, and improvement.
Each year, we review our risk assessments, update our policies, and implement new controls based on emerging threats and customer needs. We also welcome feedback from our clients to help shape our roadmap.
This commitment to continuous improvement ensures that we’re always evolving — just like the threats we’re protecting you from.
As we look ahead, we’re exploring additional certifications and frameworks that align with our mission to deliver secure, scalable, and customer-centric IT services.
We’re also investing in new tools and technologies to enhance our monitoring, automation, and reporting capabilities — all while keeping your data safe and your business running smoothly.
Our successful ISO 27001 recertification is more than just a milestone — it’s a reflection of our values, our processes, and our promise to you.
When you choose One2Call, you’re choosing a partner who takes your security seriously. A partner who invests in best practices. And a partner who’s committed to helping your business thrive in a digital world.
If you’d like to learn more about how our ISO 27001 certification supports your business goals — or if you’re interested in a security review — get in touch. We’re here to help.